Skip to main content

Privacy Notice

Ensuring your health information remains private is important to us.

Learn more about CHA's Full Privacy Notice:

CHA's Full Privacy Notice

Highlights CHA's Privacy Notice:

  1. CHA will use Member Health Information that is not personally identifiable in the following ways:
    1. For treatment, administration, oversight, and payment of health services:
      1. Help in managing health care treatments, such as in the processing of Prior Authorizations or approval of health care treatment referrals
      2. Run our organization
      3. Pay for health services received
      4. Administer Oregon Health Plan benefits
      5. Provide oversight of contracted providers which may include review of provider-maintained member health records
    2. Respond to lawsuits and legal actions as outlined in court or administrative orders
    3. Help with public health and safety issues, as may be required in preventing disease, helping with product recalls, reporting bad reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to health or safety of others
  2. As a CHA member, you have rights and responsibilities regarding your health information:
    1. Grab a copy of your health information and claims records
    2. Choose someone to act on your behalf, examples include a caretaker, medical power of attorney, and more!
  3. CHA's role in responding to member privacy and health information requests include, but is not limited to:
    1. CHA may charge a reasonable fee when CHA is asked to provide a copy or summary of health and/or claims records
    2. All health information requests are responded to within 30 days

Before downloading a Third Party app, it is important you understand your privacy.

In a lot of ways, third party apps help people organize their health care goals. Apps can help you track workouts, count calories, schedule time for selfcare, and more. Before downloading an app, you should be aware of their privacy policy. Learn More Privacy on Third Party Apps

To file a Compliant with CHA's Privacy Officer or the Office of Civil Rights:

Contact CHA's Privacy Officer

CCC’s Privacy Officer:

  • Mail: 2909 Daggett Ave #225 Klamath Falls, OR 97601
  • Phone: 883.2947
  • Email:

Contact the Department of Health and Human Services Office of Civil Rights

Office for Civil Rights

Learn more about filing a compliant with the Office of Civil Rights: Learn More

Learn more by reviewing the CHA Member Handbook.