Get answers to frequently asked questions below.
Frequently Asked Questions
CHA members can get free rides to and from scheduled non-emergency appointments and wellness classes through the Translink service.
Please call Translink at 541.842.2060 to schedule a ride at least 48 hours in advance. Rides are available Monday through Friday, 7 a.m. to 5 p.m.
Please do not pay it. Call your provider's office instead. Make sure they have billed CHA using your member ID number. If you still get a bill, call CHA at 541.883.2947 and will assist you.
A CCO is a health plan that brings physical health, mental health, dental health and other services together in one group. CHA is a provider-owned CCO based in Klamath Falls, Oregon. We work with our members to give them better health for a better future.
CHA customer service can send a new insurance card to the address listed on file for you, or you can stop by our office Monday through Friday, 8 a.m. to 5 p.m., and pick one up.
We are located at 2909 Daggett Ave., Suite 225, in Klamath Falls.
Take a look at our provider directory to learn if your physician or dentist is covered. We have a large network, so it is likely your doctor or dentist is covered. If not, you can call customer service Monday through Friday, 8 a.m. to 5 p.m., at 541.883.2947. We can help you choose a primary care provider or a primary care dentist who is in our provider network.
You can change your primary care provider once every six months. To change your provider, please call CHA customer service at 541.883.2947.
Members who are pregnant or age 20 and younger who have medical coverage through CHA are eligible for routine eye exams and vision correcting services.
If you have dental coverage through CHA, basic services—including cleaning, fillings and extractions—are covered.
Yes, we do. If you have dental coverage through CHA, full dentures are paid for once every 10 years and partial dentures once every five years.
Yes, we do. Getting a flu vaccine is an important way to stay healthy.
Members age 19 and under can get flu shots at your primary care provider's (PCP) office. Members age 20 and above can get flu shots at your PCP's office or your pharmacy.
Congrats on your decision! We are happy to help you improve your health. CHA offers six smoking cessation courses per year. Each course includes one class per week over seven weeks.
Learn more about our smoking cessation classes.