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Skip the Line—Get Your Medications Delivered to Your Door

Cascade Health Alliance (CHA) has partnered with PPS to offer mail order service for maintenance medications!

You can receive a 90-day supply of your medications* free of charge, and best of all you get to skip the line at your local pharmacy.

The PPS advantage:

  • Convenience and peace of mind

  • 24/7 access (you can order your medications at any time with the click of a button)

  • State-of-the art dispensing with multiple quality checks for safety and accuracy

  • Courtesy refill reminders** via text or email

Take charge of your health by signing up today at

*90-day supply limited to C90 list

**Patient request required

Insurance Information that PPS may need from you. (Please refer to your membership card for this information. If you don’t have your card, please call Cascade Health Alliance at 541-883-2947. If you need a replacement card, call us or fill out the form here.)

Member ID: **Your Member ID**

RX BIN Number: 003585

PCN: 38960

How can I contact PPS?

Call 1.800.552.6694 Monday-Friday 6-6 PST, Saturday 9-2 PST to speak to a Customer Service Representative.

How do I create an online Postal Prescription Services account?

  1. Go to and select “Create Account from the sign-in screen or Account Menu in the upper right-hand corner of the website.
  2. Enter your email address and verify it via the code in your email.
  3. Enter a unique password and click the “Create Account” button

How do I order new or transferred prescriptions?

  1. Select Add a Patient from the left navigation menu and follow the on-screen steps for PPS to request a new prescription from your doctor or a transferred prescription from another pharmacy.
  2. Your doctor can send a new prescription to PPS by electronic prescribing, faxing, phone call, or through the mail. Please provide them with the information for PPS at the top of this document.

Below are some frequently asked questions:

Why Can’t I see my prescription information in my online PPSRX account?

We must ship at least one prescription to you before your online account will display any prescription information. After you have received a prescription, please log into the PPSRX website, and follow the instructions to “Add Online Prescription Management” to fully register.

What do I do if I receive an error message stating that your email address is already registered?

If you receive an error message stating that you have already registered an account with one of the Postal Prescriptions family of stores simply enter the password from your previous registration or select “Forgot My Password” and enter your email address. You will receive an email to reset.

Does Postal Prescriptions offer auto refills?

Postal Prescription Services does not offer auto refills. If you would like a courtesy refill reminder, please call Postal Prescriptions, and request it. Once requested, Postal Prescriptions will send you a message via text or email.

How do I order a refill of my prescription?

Log into your Postal Prescription Account and select My Dashboard. Then select refills. Add your selection to the cart. Prescriptions that have no remaining refills or are too soon to refill will be designated clearly. You can also call Postal Prescriptions.

How can I order new prescriptions?

Your doctor can electronically send a new prescription to Postal Prescriptions Using the credentials at the top of this document. Or, within your Postal Prescriptions account, you can select “Add a Prescription” from the left navigation menu and follow the on-screen steps for Postal Prescriptions to request a new prescription from your doctor.

How long does it take for a new or transferred prescription to appear in my available refills?

Please allow 3-5 business days so Postal Prescriptions may contact your prescriber or pharmacy to obtain the prescription.

How can I check my order status?

To review your order status, select Prescription History from the left navigation bar within your Postal Prescriptions account. Select Recent Prescriptions for status or tracking numbers.

Will Postal Prescriptions contact my provider if there are no remaining refills?

Yes. Postal Prescriptions will contact your provider to obtain a new prescription.

How may I get information about drug interactions?

Postal Prescription Services provides medication monograph information for each prescription filled, shown on your prescription history and indicated by the small circle next to each medication name. In addition, a Postal Prescriptions Pharmacist is available to answer any questions you may have.

Are interpretation and translation services available?

Yes, oral interpretation and translation services are available.