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COVID-19 (Coronavirus)

Cascade Health Alliance (CHA) is dedicated to the health and wellbeing of all our members and the Klamath Falls community. We are closely monitoring the spread of the COVID-19 virus (coronavirus). To ensure we have the latest information and recommendations, we are in constant contact with local and federal officials. Our goal is to learn the most up-to-date information so that we can quickly share it with you. We want to keep you safe.

This page includes resources to help you. It includes links to the local health department, food services, Oregon Health Plan sign-up, and more. CHA will update this page as more information becomes available.

General Health Recommendations

CHA recommends following the Centers for Disease Control (CDC) guidelines of social distancing and actions to protect yourselves from sickness.

What is Social Distancing?

Social distancing means taking specific actions to help stop the spread of infections. These actions often include limiting social contact, including school and work even among seemingly healthy individuals. The reason this is necessary is because some people may have the virus and not know it, which means they can accidentally infect others who are less healthy than them and cause them to be hospitalized. Social distancing slows down virus transmission and reduces the overall size of an outbreak. To practice social distancing outside of work and school, avoid handshakes and hugs. If you must go out, try to stay at least six feet away from others who do not live in your household.

What Should I Do If I am Sick?

Some people may be at higher risk of getting sick from Coronavirus (COVID-19). If you are an older adult or if you have a serious medical condition like heart disease, diabetes, or lung disease, it is critical to take actions to reduce your risk of getting sick.

If you are sick:

  • Contact your primary care provider and ask them for the safest way to receive care
  • Let your provider know if you have travelled to any affected areas in the last 14 days
  • Stay home and avoid contact with others for at least 24 hours after your symptoms are gone
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces

Can I get extra medicine if I cannot make it to my pharmacy?

  • Cascade Health Alliance has adjusted our "refill too soon" policy for medications (except pain medications) to help you through this time. Contact your pharmacy for help.

Is there medicine to treat the coronavirus?

  • According to the CDC, there is no specific treatment for the coronavirus. Please contact your primary care provider if you have symptoms and think you need to be tested. Your primary care provider is the first person you should call.

Do I need a face mask?

  • Face mask are required during all indoor activities (including exercise). Face masks are required outdoors and during public event if social distancing cannot be completed.  

How can I access diabetic supplies or medical equipment provided by CHA?

  • To reduce risk of sickness, Cascade Health Alliance (CHA) will be delivering Diabetic and/or Medical equipment supplies to members who need them. If you need supplies, please call us before 3pm during business hours to ensure next day delivery. All requests made after 3pm will be delivered on the second business day. For example, if you call after 3pm on Monday, your order will be delivered on Wednesday. To request supplies, please call us at 541.883.2947. 

Will Translink still be available for my appointments?

  • Yes, Translink will be available. Please to call 541.842.2060 schedule your ride, as well as speak with a customer services member on specific COVID-19 protocols during transportation.

Telemedicine services?

  • Many behavioral health providers are expanding services to over the phone or web rather than going into your providers' office. This includes mental health and substance use support. Contact your provider to learn more.

Oregon Health Plan (OHP) Sign-up Information

  • We realize with the sudden closure of bars, restaurants, and many other businesses that serve our community, there will be a surge in need of those who relied on those businesses for their livelihood. If you think you may now qualify for OHP benefits, please use the following link to learn more about the guidelines and sign-up process: https://www.oregon.gov/OHA/hsd/ohp/pages/ONE.aspx.

Food Resources

  • We understand that the social distancing requirements necessary to slow down the spread of the virus will make it harder for some our members to access food in their normal ways. The following link will help you as it relates to your family's food needs: https://www.klamathfoodbank.org/index.php/food-pantry-schedules.

Educational Resources

What should I do if I have more questions or want to learn more?

  • County Health Department: We encourage members to follow the advice and recommendations from our local health departments.
  • Center of Disease Control and Prevention (CDC): CDC is monitoring the situation closely. You can learn more at cdc.gov/coronavirus/2019-ncov.
  • Oregon Health Authority (OHA): OHA has posted some helpful fact sheets that can be found here: COVID-19 fact sheet and Prevention fact sheet

If you have any questions, please contact Customer Service at: